Our department is staffed by a wide range of highly qualified staff with years of experience. These staff are specialists in the following areas:
- Development of sales orders
- 24/7 Components support
- Structural repair
- Modification of interiors
- Maintenance programs
- Reliability programs
- Solutions to help clients with high performance and quality execution
- Replenish distributor inventory
Customer support is a range of customer services to assist customers in making cost effective and correct use of a product.
It includes assistance in planning, installation, training, troubleshooting, maintenance, quotes, upgrading, and disposal of a product.
Regarding technology products software products or other electronic or mechanical, chemicals, rotables or expendable etc.. goods, it is termed technical support.
Technical support services attempt to help the user solve specific problems with the product—rather than providing training, customization, or other support services.
Most companies offer technical support for the products they sell, either freely available or for a fee.
Technical support may be delivered over the telephone or online by e-mail, live support software on a website or a tool where users can log a call/incident.
Larger organizations frequently have internal technical support available to their staff for computer related problems.
The internet is also a good source for freely available tech support, where experienced users may provide advice and assistance with problems.
In addition, some fee-based service companies charge for premium technical support services.